We may collect and store information you enter on our website or provide us in any other way. When you contact us, submit a form, subscribe to updates or otherwise conduct a transaction on our website, as part of the process we collect personally identifiable information you give us such as your name, email address, comments, feedback and any other details you may supply.

In addition, where permission is granted, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information. We may use software tools to measure and collect user feedback, session information, such as page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We collect Non-personal and Personal Information for the following purposes:​

• To provide information and operate services

• To provide our users with ongoing customer assistance and technical support where required within the scope of our organisation.

• To be able to contact our visitors with general or personalised service-related information.

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services. 

• To comply with any applicable laws and regulations.

Your personal information will be used for the reasons stated above only.

Your data will be stored on a secure hosting platform, utilising secure servers, behind a firewall.  All direct payment gateways we use (via partners such as Eventbrite and Vimeo) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by service providers.

We may contact you to notify you of information or events, to deliver our services, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to ask your opinions through surveys or questionnaires, or as otherwise necessary to fulfil applicable national laws and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, or post.

If you want to change your information or no longer want us to store or process your data, please let us know through the contact channels listed below.

We reserve the right to modify this privacy policy at any time, so please check that you are accessing the current version. Changes and clarifications will take effect immediately upon their posting here. If we make material changes to this policy, we will note here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions about this policy or would like to access, correct, amend or delete any personal information we may have about you, you are invited to contact us using our contact form here: www.jungbythesea.co.uk/contact or by post to: Phoenix Psychotherapy, Fernpass, Menheniot, Liskeard, Cornwall, PL14 3QZ.

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Last updated 12 March 2024